Teqpace Privacy Policy

This Privacy Policy explains how Teqpace Services Ltd. (“Teqpace”, “we”, “us”, “our”) collects, uses, shares, and protects personal data across our websites, games, applications, and services (each a “Product”, together the “Services”).

It applies to teqpace.com and to the consumer and prosumer Products listed in Schedule A, including our games (Alora and the Lost Toys, Havenpaw Rescue, Bible Game Pack), our desktop and web applications (biblely Live, Media Server Pro, qlina, Gist Dey, Teqpace Academy), and purchases you make for them.

Some Products are regulated or enterprise Products (for example our banking, agency-banking, payment-terminal, escrow, and business-messaging platforms — Teq-CBA, teqTMS, TeqPOS, Karego, teq-invoice, Isopace, qwicmail). Those are provided to businesses under their own separate agreements and, where they exist, their own product-specific privacy notices and data-processing agreements, which control for those Products. This Policy is the baseline notice; a Product-specific notice supplements or supersedes it for that Product.

1. Who is responsible for your data

The data controller is:

Teqpace Services Ltd. (RC 9036279)

26 Akinsanya Street, Ajao Estate, Lagos, Nigeria

Email: hello@teqpace.com

Teqpace Services Ltd. is incorporated in Nigeria. Where a Product is operated by a Teqpace affiliate or on infrastructure in another region, this Policy still describes how we handle your data unless a Product-specific notice says otherwise.

2. A quick summary

• We collect only what a given Product needs. Many of our Products — especially our offline games and desktop tools — collect little or no personal data.
• We do not sell your personal data, and we do not use it for cross-app behavioral advertising.
• Our children’s and family games (Alora and the Lost Toys, Bible Game Pack) are built to collect no personal data from children, show no third-party behavioral ads, and place every purchase or external link behind a parental gate.
• When you buy something, payment is handled by a regulated payment provider (often Paddle, acting as Merchant of Record) — we never see or store your full card number.
• You have rights over your data — see §11.

The table in Schedule A shows, per Product, what is collected and why. The sections below describe our practices in detail.

3. Personal data we collect

We collect personal data in the following categories, depending on which Product you use. Not every Product collects every category — see Schedule A.

3.1 Data you provide

• Account data (where a Product has accounts): name, email address, password hash, and — for some Products — organisation/church/business name and role. Our offline games do not require an account.
• Purchase and billing data: the items you buy, order and receipt history, billing name, billing email, billing country, and tax/VAT identifiers where applicable. Card details are handled by our payment providers (see §6); we receive only a tokenized reference and metadata such as card brand, last four digits, and expiry.
• Support and communications: the content of messages you send us, feedback, bug reports, and any diagnostic information you choose to attach.
• Content you create in a Product, where the Product has that feature — for example, coursework and submitted projects in Teqpace Academy, or song/lyric and service data you store locally in biblely Live.

3.2 Data collected automatically

• Device and app data: device or operating-system type, app version, language/region, and coarse crash and performance diagnostics. On mobile Products this may include a store-provided identifier used to validate purchases and restore entitlements.
• Usage data (for our online Products such as teqpace.com, Gist Dey, and Teqpace Academy): pages/screens viewed, features used, referring URL, approximate location derived from IP, and timestamps.
• Server logs: IP address, user agent, requested URL, and timestamp, retained for a limited period for security and abuse detection.
• Cookies and similar technologies on our websites and web Products — see §8.

3.3 Data we do not collect

• We do not collect precise (GPS-level) location for our consumer Products.
• We do not build advertising profiles or engage in cross-app tracking.
• Our offline games and local desktop tools generally keep your progress, settings, and files on your own device and do not transmit them to us.

3.4 AI features (where a Product offers them)

Some Products include optional AI features — for example biblely Live (Scripture Catcher, captions, translation, sermon recap) and Teqpace Academy (AI tutor, auto-grading, lesson production).

• Where a Product uses bring-your-own-key (BYOK) AI (as biblely Live does), your prompts and the associated content are sent directly from your device to the AI provider whose key you supplied, under that provider’s terms. We do not receive or retain that content.
• Where Teqpace operates the AI (as Teqpace Academy may, using Anthropic’s Claude), the text you submit to the feature is processed to produce a response and is handled under this Policy and the AI provider’s terms. We do not use your prompts to train our own models, and we instruct our AI providers not to train on data submitted through their API where that option is available.

4. How we use personal data

We rely on consent where the law requires it (for example, non-essential cookies and certain marketing). Where we rely on legitimate interests, we balance those interests against your rights, and you may object (see §11).

5. Children’s and family Products

Some of our games are directed to, or appeal to, children — in particular Alora and the Lost Toys and Bible Game Pack. We design these to meet the U.S. Children’s Online Privacy Protection Act (COPPA), the GDPR “child” provisions (GDPR-K), the UK Age-Appropriate Design Code, and the children’s requirements of the Apple App Store (Kids Category) and Google Play (Designed for Families).

For these Products:

• No personal data is knowingly collected from children. Alora and the Lost Toys is designed to run offline and store progress and settings only on the device; it does not require an account, name, email, or sign-in.
• No third-party behavioral advertising and no cross-app tracking. We do not use advertising identifiers for children and do not integrate ad networks that profile children. Any optional ads, if ever enabled, would be limited to non-personalised, families-certified formats, opt-in, and behind a parental gate.
• Purchases and external links are placed behind a parental gate — a simple check intended to confirm that an adult is present before any purchase, restore, external link, or age-inappropriate action. In-app purchases in these games are one-time unlocks and cosmetics; there are no loot boxes, gacha, energy timers, or “pay-to-continue” mechanics.
• We do not knowingly build profiles of children, target them with marketing, or use nudge techniques to encourage spending or extended play.

If you believe a child has provided us personal data, or you are a parent or guardian who wishes to review or delete a child’s information, contact hello@teqpace.com. We will promptly investigate and delete data collected from a child in violation of applicable law.

Our other Products are not directed to children. We do not knowingly collect personal data from anyone under the age of sixteen (16) through those Products (or under a higher age where local law requires), and where a Product requires an account it is intended for users who are adults or who have appropriate consent.

6. Payments and payment processors

When you buy a paid Product, subscription, or in-app item, payment is handled by a third-party payment provider, not by us directly.

• Paddle (Paddle.com Market Ltd. and its affiliates) is our Merchant of Record and authorized reseller for Teqpace product sales. When you buy through Paddle, Paddle is the seller of record for that transaction and handles billing, payment, tax, and card data under its own Buyer Terms and Privacy Policy.
• App-store in-app purchases: where one of our apps is distributed through the Apple App Store or Google Play, purchases made inside that app are processed by the store under Apple’s or Google’s own terms, because those platforms require their own in-app billing.

These providers collect and process your payment details under their own privacy policies and terms. We receive from them only the information we need to fulfil and support your order — for example a transaction/order reference, the product purchased, your billing country, and card metadata (brand, last four digits, expiry). We do not receive or store your full card number, CVV, or bank PIN.

7. How we share personal data

We share personal data only in these limited circumstances:

• Service providers / sub-processors that operate the Services on our behalf — hosting and infrastructure, crash/diagnostics, email delivery, analytics, customer support tooling, and payment providers — under contracts that require them to protect the data and use it only as we instruct.
• Payment providers as described in §6.
• AI providers for optional AI features, as described in §3.4.
• Professional advisers (lawyers, accountants, auditors) under confidentiality.
• Authorities where we are required to by valid legal process, or to protect our rights, users, or the public, after reasonable review.
• In a corporate transaction (merger, acquisition, financing, or asset sale), subject to the acquirer honouring this Policy.

We do not sell personal data, and we do not share it for third-party advertising, as those terms are used under the CCPA/CPRA and similar laws.

A current list of key sub-processors is maintained in our Sub-processors page, and is also available on request at hello@teqpace.com.

8. Cookies and analytics

Our websites and web Products (teqpace.com, Gist Dey, Teqpace Academy) use:

• Strictly necessary cookies (session, security/CSRF, load balancing) — no consent required.
• Preference cookies (e.g. theme, text size, language) — set to remember your choices.
• Analytics. We do not use third-party analytics, advertising, or cross-site tracking cookies, and we do not build advertising profiles. We may review aggregate, server-side usage (for example, counts of requests in our logs) to keep the Services reliable, but this does not track you across sites.

If we ever introduce non-essential cookies (for example a third-party analytics or advertising tool that sets cookies), EEA and UK visitors will be asked to consent via a cookie banner before those cookies load, and you will be able to change your choice at any time from the website footer. Our installed desktop apps and offline games do not use web cookies.

9. International data transfers

Teqpace Services Ltd. is incorporated in Nigeria, and some operational, support, and administrative data is accessible to our team in Nigeria. Depending on the Product, production infrastructure and sub-processors may be located in Nigeria, the European Union, the United Kingdom, or the United States.

Where personal data is transferred out of the EEA, the UK, or Switzerland to a country without an adequacy decision, we rely on appropriate safeguards — the European Commission’s Standard Contractual Clauses (2021/914), the UK International Data Transfer Addendum, the Swiss-recognised adaptation of the SCCs, or another lawful transfer mechanism — and carry out transfer risk assessments where required. Copies of the relevant safeguards are available on request.

10. Data retention

We keep personal data only as long as needed for the purpose it was collected, then delete or anonymise it. Typical periods:

Where a Product-specific notice sets a different schedule for that Product, it controls for that Product.

11. Your rights

Nigerian data subjects — under the Nigeria Data Protection Act 2023 (NDPA) you have the right to: access your data; rectify inaccurate data; erase data in defined circumstances; restrict or object to processing (including direct marketing); data portability; and withdraw consent where processing is based on consent. You may lodge a complaint with the Nigeria Data Protection Commission (NDPC) at ndpc.gov.ng.

EEA / UK / Swiss data subjects — you have equivalent rights under the GDPR, UK GDPR, and Swiss FADP, including the right to lodge a complaint with your local supervisory authority.

California residents — under the CCPA/CPRA you have the right to know, access, delete, and correct personal information, and to limit use of sensitive personal information. We do not sell or “share” personal information for cross-context behavioral advertising.

To exercise any right, email hello@teqpace.com. We will verify your request and respond within the time required by applicable law (within 30 days under the NDPA and GDPR, extendable where the request is complex). You will not be discriminated against for exercising your rights.

12. Security

We use administrative, technical, and organisational measures appropriate to the risk, including encryption in transit, access controls, least-privilege practices, and tokenization of payment data by our processors. Sensitive Products (banking, payment-terminal, and messaging platforms) apply additional controls described in their own documentation. No system is perfectly secure; we work to detect, contain, and remediate incidents promptly and to notify you and regulators where the law requires.

13. Third-party services and links

Our Products may link to, or interoperate with, third-party services (app stores, payment providers, AI providers, and, for Gist Dey, external news sources). Those third parties operate under their own terms and privacy policies, and we are not responsible for their practices. Review their notices before providing them personal data.

14. Changes to this Policy

We may update this Policy as our Products and the law evolve. When we make material changes we will update the “Last Updated” date and, where appropriate, provide additional notice (for example, in-app or by email). Continuing to use a Product after an update means you accept the revised Policy, to the extent permitted by law.

15. Contact us

Teqpace Services Ltd. (RC 9036279)

26 Akinsanya Street, Ajao Estate, Lagos, Nigeria

Privacy & data-protection enquiries: hello@teqpace.com

Where we are required to register with the Nigeria Data Protection Commission (NDPC) as a Data Controller of Major Importance, our registration reference will be published here once completed.

EU / UK representatives (Art. 27 GDPR / UK GDPR): not currently appointed. We will appoint a representative before we target or knowingly onboard data subjects in the EEA or UK at scale.

Schedule A — Products covered

This Schedule summarises, per Product, the nature of the Product and what personal data it typically involves. It is a summary; the body of this Policy governs.

Products, features, and data practices evolve; where a Product ships its own in-product privacy notice, that notice is authoritative for that Product.